GMS (Grievance Management System), is a web based portal with an aim to redress grievances for the services provided by a company. Grievances can be lodged anywhere and will land in concerned department to which the grievances may pertain.
>Send reminder for pending grievance.
> View current status of grievance.
>Provide feedback of redressed grievance.
>Categorization of grievance prone areas.
>Upload multiple grievance document.
> Grievance can be launched by company staff, customers, clients, etc.
> OTP verification .
>Online lodging of grievance/complaint.
>Integrated with master database of company for department verification .
>Grievance can be launched for multiple issues all at once.
>Unique identification No. given for each grievance, for easy tracking .
>Intuitive user-interface .